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Billing Policy

The following hosting billing agreement is between ActiveWebHost.com and you (hereforth known as CLIENT).  The relationship that is established between ActiveWebHost.com and CLIENT involves ActiveWebHost.com as a web hosting provider offering storage space and the Internet connection (not to be confused with an ISP) to transfer stored data whereas the CLIENT seeks the services of ActiveWebHost.com for data storage (including, but not limited to, text files, images, web software (CGI/Perl,etc.), etc.).  All funds must be payable in US dollars.

Both parties agree as follows:

Your account will be pro-rated for the first month's fees based upon each month being divided into four quarters.  For example, a 30-day month, divided into four quarters would represent 7.5 days in each quarter.  Those registering in the first quarter of the month would pay full rate, the second quarter of the month would be reduced by 25%, the third quarter of the month would be reduced by another 25%, and the fourth quarter of the month would be reduced by another 25%.  Most hosting companies charge the full amount for a month regardless of when you sign up.
Automated Payment by Credit Card
ActiveWebHost.com accepts Visa, Mastercard, Discover, and American Express as forms of payment for services.  CLIENT agrees to pay for the intended hosting plan at the rate specified (plus the one-time setup fee, if any).  Usage of a credit card indicates authorization to cover all future recurring charges and additional fees with the credit card on file.

The agreement will automatically renew for the same successive period specified by the CLIENT on the initial order.  This agreement will renew every 1, 3, 6, or 12 months or as otherwise specified unless canceled at least 15 days prior to the renewal date.

Renewal of services by CLIENT indicates agreement to contract revisions.

All account renewals are charged seven (7) days prior to the first of the month.  In other words, credit cards will be charged prior to services being rendered.

Non-Billable Credit Cards
Credit cards on file are not usable when any of the following occur:
  1. The card has expired;
  2. The card declines the charges;
  3. The card is reported lost or stolen;
  4. The card is declared invalid.

ActiveWebHost.com will charge the credit card on file seven (7) days in advance of the first of the month. If a credit card payment fails, the CLIENT will be sent an e-mail notice allowing seven (7) days to rectify the situation either with a new payment method or by updating the credit card information. If the card still does not accept our charge and no other payment has been received by the recurring billing date, the account will be suspended without exception.  The CLIENT will have the option of reactivating the account after paying the full amount of the invoice due. An additional fee of $15.00 will be assessed for reactivation. The reactivation fee is non-negotiable.

Upon suspension of the account, ActiveWebHost.com will send an e-mail deactivation notice to CLIENT. If payment, including reactivation fee, is not received within seven (7) days of the deactivation notice, the account will be permanently cancelled. This includes the removal of all files, databases, email accounts, etc., however, this does not alleviate CLIENT's payment obligations under the hosting agreement.

Current Billing Information

    You can update your billing information changes by...

  • Filling out your new information on the secure Client Billing Information Update page so that we can provide a secure method for you to transmit this information to us.

    Periodically it may become necessary for ActiveWebHost.com to contact the CLIENT. If the information provided to us is not current, it may lead to the CLIENT failing to receive notices. The CLIENT is solely responsible for keeping all personal and billing information current at all times.

    ActiveWebHost.com is not responsible for actions that are taken as a result of a CLIENT's failure to respond to ActiveWebHost.com's notices.
Taxes (if any)
ActiveWebHost.com shall not be liable for any taxes or other fees to be paid in accordance with or related to purchases made from CLIENT. CLIENT is solely responsible for all taxes and fees of any nature associated with ActiveWebHost.com, products and services.
Refund Policy
If an account is cancelled within the first thirty (30) days of service, the CLIENT will receive a full refund of all account fees (not including set-up fees), provided:
  1. The account has not been suspended for violations or committed any violations;
  2. The account hasn't committed any crimes;
  3. The account hasn't exceeded the monthly allotted bandwidth.

Any account add-ons such as additional space, email accounts will not be refunded.

Refunds will be credited to the credit card on file for credit card paying accounts. Accounts paid by check will be reversed posted back into the checking account within thirty (30) days of cancellation.

ActiveWebHost.com does not offer refunds for services after the initial thirty (30) days of service.

These terms may be modified at any time and without notice. All users previous and new are always subject to the newest terms posted here at all times.

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